Shipping policy

SHIPPING POLICY

ORDER PROCESSING
ORLUMA normally prepares in-stock orders for dispatch within 2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day. During major promotions or periods of unusually high demand, processing may take longer.

SHIPPING COSTS AND DELIVERY ESTIMATES
Available shipping methods, costs and estimated delivery times are calculated and displayed at checkout according to the delivery address and the products in the order. Any free-shipping offer or minimum order threshold currently available will be shown on the storefront or at checkout before payment.

TRACKING
When tracking is available, we will send the tracking information to the email address supplied with the order after dispatch. Tracking events can take time to appear after the parcel is handed to the carrier.

DELIVERY TIMES
Delivery dates are estimates rather than guarantees. Delays caused by carriers, customs, weather, peak periods, incorrect addresses or events outside ORLUMA's reasonable control may occur. We will assist with available tracking information if a parcel is delayed.

ADDRESS ACCURACY
Customers are responsible for providing a complete and correct delivery address. Contact us as soon as possible if a correction is needed. Once an order has been dispatched, we may be unable to change the address or redirect the parcel.

INTERNATIONAL ORDERS
Where international delivery is available, the recipient is responsible for any import duties, taxes or customs charges not collected at checkout. Customs processing may affect delivery times.

DAMAGED, LOST OR MISSING PARCELS
If a parcel arrives damaged, keep the packaging and contact us promptly with the order number and photographs. If tracking shows a delivery that you cannot locate, first check the delivery address, safe places and neighbours, then contact the carrier and ORLUMA so we can assist.

CONTACT
For shipping questions, email g43061089@gmail.com and include your order number.

ORLUMA
Bookify Hub, 7175, 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom