Privacy policy

PRIVACY POLICY

Last updated: September 2, 2026

This Privacy Policy explains how ORLUMA collects, uses and shares personal information when you visit this online store, make a purchase, contact us or otherwise use our services. The store is powered by Shopify.

INFORMATION WE COLLECT
Depending on how you interact with the store, we may collect:
• Contact details, such as your name, email address and billing or delivery address.
• Order and transaction information, including products viewed or purchased, returns and payment status. Payment-card information is processed by authorized payment providers and is not stored by ORLUMA in full.
• Account information, preferences and saved settings if you create an account.
• Communications you send to customer support.
• Device and usage information, including browser type, IP address, cookie identifiers and how you use the website.

HOW WE COLLECT INFORMATION
We collect information directly from you, automatically through cookies and similar technologies, and from service providers or partners that help operate the store, process payments, prevent fraud, fulfil orders, deliver parcels, provide analytics or support marketing.

HOW WE USE INFORMATION
We may use personal information to:
• Process payments, fulfil and deliver orders, and manage returns or refunds.
• Create and manage customer accounts.
• Respond to enquiries and provide customer support.
• Personalize and improve the store and product recommendations.
• Detect fraud, protect the website and enforce our terms.
• Comply with legal, tax, accounting and regulatory obligations.
• Send marketing communications where permitted. You can unsubscribe from promotional emails at any time through the link in the message.

HOW WE SHARE INFORMATION
We may share information only as reasonably necessary with Shopify and service providers such as payment processors, fulfilment partners, carriers, cloud-hosting providers, analytics providers and customer-support tools. We may also disclose information when required by law, to protect legal rights or in connection with a business reorganization. Service providers are permitted to process information only for the services they provide or as required by law.

SHOPIFY
Shopify hosts this store and processes information about your access to and use of the services. Information may be processed in countries other than the one in which you live. More information about Shopify's privacy practices and available privacy controls is available at https://privacy.shopify.com/en.

COOKIES AND ANALYTICS
We and our service providers use cookies and similar technologies to operate the cart and checkout, remember preferences, measure performance, prevent fraud and, where permitted, provide relevant advertising. You can control cookies through your browser and any privacy controls made available on the store. Disabling some cookies may affect essential features.

DATA RETENTION AND SECURITY
We keep personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes and meet legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

INTERNATIONAL TRANSFERS
Information may be transferred, stored and processed outside your country. Where required, appropriate safeguards are used for transfers from the United Kingdom or European Economic Area, including recognized contractual protections.

YOUR RIGHTS
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, restrict or object to certain processing, withdraw consent and appeal a privacy decision. These rights may be subject to legal exceptions. To make a request, email g43061089@gmail.com. We may need to verify your identity before responding.

CHILDREN
The store is not intended for children under 16, and ORLUMA does not knowingly collect personal information from children. A parent or guardian who believes a child has provided information may contact us to request its deletion.

THIRD-PARTY LINKS
Links to independent third-party websites are provided for convenience. Their privacy practices are governed by their own policies, and ORLUMA is not responsible for those practices.

CHANGES TO THIS POLICY
We may update this policy to reflect changes in our practices, technology or legal obligations. The revised version will be posted on this page with a new update date.

CONTACT
For privacy questions, requests or complaints, contact:
ORLUMA
Email: g43061089@gmail.com
Bookify Hub, 7175, 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom